Frequently Asked Questions
At Browns Chauffeur, clarity matters as much as service quality.
Everything You Need to Know
Whether you are booking airport transfers, wedding transport, corporate travel, or security-focused chauffeur services, our commitment to professionalism extends to clear communication and transparent policies.
Below you will find answers to the most common questions about our Luxury Chauffeur Service in London and across the UK.
If your question is not covered here, our team is always available to assist.
Booking & Pricing
You can enquire or book directly through our website, by email, or by contacting our team. Once your booking is confirmed, you will receive a detailed quotation and written confirmation of your journey.
Yes. All quotations are provided clearly at the time of booking. Congestion zone fees are included, and any additional services will be outlined in advance. There are no hidden costs.
Yes. Preferential rates may be available for repeat clients, corporate accounts, and multi-vehicle bookings. Please discuss your requirements with our team when enquiring.
Yes. Preferential rates may be available for repeat clients, corporate accounts, and multi-vehicle bookings. Please discuss your requirements with our team when enquiring.
Service & Vehicles
Yes. Congestion zone fees are included within your quoted price.
Where available, you may request a preferred vehicle from our fleet. Please advise us at the time of booking and we will do our best to accommodate your request.
Yes. All Browns Chauffeur vehicles are strictly non-smoking to maintain comfort and presentation standards.
Yes. Our vehicles are equipped with charging facilities for mobile phones and personal devices.
Complimentary bottled water is available in all vehicles.
Water is provided for your comfort. We respectfully ask that food is not consumed in our vehicles to preserve cleanliness and presentation.
Luggage capacity varies depending on vehicle type. Executive vehicles accommodate standard airport luggage, while larger vehicles, including 16-seater options, are suitable for group travel. Please inform us of your luggage requirements when booking.
Chauffeur Standards
Yes. All chauffeurs are fully licensed, professionally trained, and selected for their discretion, punctuality, and client care standards.
Yes. Chauffeurs are pleased to assist with luggage as part of your service.
For clients requiring enhanced discretion or protection, security-focused chauffeur services and close protection driving can be arranged upon request.
Airport Transfers
Yes. All airport transfers include live flight tracking to accommodate delays or early arrivals.
Yes. Up to 60 minutes of complimentary waiting time is included for airport arrivals.
Weddings, Events & Filming Units
Yes. We provide multi-vehicle coordination for weddings, corporate events, private functions, and special occasions.
Yes. Our filming unit chauffeur service can be arranged for full-day, multi-day, or standby bookings to support production schedules.
Cancellations & Policies
Cancellations are free up to 24 hours before the scheduled journey. Cancellations made within 24 hours may be subject to the full charge unless otherwise agreed for specialist assignments.
We recommend booking as early as possible, particularly during peak periods, to secure your preferred vehicle and schedule.
General Questions
Browns Chauffeur operates throughout London and across the UK, providing luxury chauffeur services for business, private, and specialist clients.
A professional chauffeur service offers licensed chauffeurs, luxury vehicles, precise scheduling, discreet service, and personalised attention. It is designed to deliver comfort, reliability, and peace of mind beyond standard transport options.
Still Have a Question?
If you require further clarification or would like to discuss your travel requirements in more detail, our team is ready to assist.
Browns Chauffeur delivers a Luxury Chauffeur Service defined by transparency, professionalism, and refined standards.